Office Administration Syllabus

Learn the core responsibilities and daily routines of a professional office administrator.

• Role and Responsibilities of an Office Manager
• Effective Time Management and Scheduling
• Office Equipment and Facility Management
• Professional Business Etiquette

Master the art of professional communication, both written and verbal, in a corporate setting.

• Drafting Professional Emails and Memos
• Business Telephone Skills and Reception
• Handling Client Enquiries and Complaints
• Internal Team Communication Strategies

Learn how to securely and efficiently organize business documents and digital files.

• Filing Systems and Data Organization
• Digital Record Keeping and Cloud Storage
• Data Privacy and Confidentiality
• Creating Reports and Presentations

Understand the basic financial and human resource tasks required in daily office management.

• Basic Bookkeeping and Petty Cash Management
• Processing Invoices and Expense Reports
• Assisting with Employee Onboarding
• Meeting and Event Coordination